Frequently Asked Questions

Everything you need to know about our handcrafted fashion collections.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders are processed from our warehouse within 24 hours.

What is your return policy for apparel?

We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that custom-made pieces are final sale.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the perfect fit.

Are your materials ethically sourced?

Absolutely. Geppetto's Toys is committed to sustainability. We use organic cotton, recycled polyester, and ensure all our manufacturing partners follow fair labor practices.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our workshop, you will receive an email with a tracking number and a link to monitor your delivery's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.